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Carroll v. Office Depot, Inc.

United States District Court, N.D. Alabama, Southern Division

March 30, 2015

OFFICE DEPOT, INC., Defendant.


ABDUL K. KALLON, District Judge.

DeWayne Carroll, an African-American who suffers from a disability, claims that his former employer, Office Depot, Inc., discharged him because of his race and disability and in retaliation for complaining about the alleged discrimination, in violation of 42 U.S.C. § 1981, Title VII of the Civil Rights Act of 1964, as amended, 42 U.S.C. § 2000e et seq., and the Americans with Disabilities Act ("ADA"), 42 U.S.C. 12101 et seq. Doc. 1. The issues in this case center primarily on a new manager's decision to place Carroll on a "Performance Improvement Plan, " or a "PIP." See generally docs. 29, 37, 40. Prior to working with this new manager, Carroll had worked with Office Depot for 18 years, primarily without any major performance issues. Doc. 28-2 at 30. When the new manager arrived, he transferred Carroll laterally to a different department-an assignment Carroll hated-and purportedly started "nit-picking" Carroll's performance. Id. at 5, 10, 34. Ultimately, the new manager placed Carroll on a PIP that required Carroll, among other things, to submit an "action plan" and identify areas in which he needed additional training-which Carroll admitted he failed to do, in part because he did not feel his performance was deficient. Docs. 28-2 at 27-28; 35-5. Eventually, because of Carroll's purported failure to meet the metrics outlined in the PIP, Office Depot discharged Carroll based on the recommendation of the new manager. Docs. 28-10 at 21; 28-12 at 68.

Before the court is Office Depot's motion for summary judgment.[1] Doc. 27. Having reviewed the parties' arguments and the evidence submitted, with respect to the retaliation claims, based in part on the temporal proximity between Carroll's August 24, 2011 lawsuit in a different case and the PIP issued one week later on September 1, 2011 (which led to Carroll's discharge on January 18, 2012), the court concludes that a jury should decide whether retaliatory animus (rather than Carroll's failure to comply with the PIP) purportedly motivated the decision to discharge Carroll. Therefore, the motion for summary judgment on the retaliation claim is due to be denied. As to the race discrimination claims, for the reasons outlined below, the court concludes that summary judgment is proper.


Under Rule 56(a) of the Federal Rules of Civil Procedure, summary judgment is proper "if the movant shows that there is no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law." To support a summary judgment motion, the parties must cite to "particular parts of materials in the record, including depositions, documents, electronically stored information, affidavits or declarations, stipulations, admissions, interrogatory answers, or other materials." FED. R. CIV. P. 56(c). Moreover, "Rule 56(c) mandates the entry of summary judgment, after adequate time for discovery and upon motion, against a party who fails to make a showing sufficient to establish the existence of an element essential to that party's case, and on which that party will bear the burden of proof at trial." Celotex Corp. v. Catrett, 477 U.S. 317, 322 (1986). The moving party bears the initial burden of proving the absence of a genuine issue of material fact. Id. at 323. The burden then shifts to the nonmoving party, who is required to "go beyond the pleadings" to establish that there is a "genuine issue for trial." Id. at 324 (citation and internal quotation marks omitted). A dispute about a material fact is genuine "if the evidence is such that a reasonable jury could return a verdict for the nonmoving party." Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 248 (1986). The court must construe the evidence and all reasonable inferences arising from it in the light most favorable to the non-moving party. Adickes v. S. H. Kress & Co., 398 U.S. 144, 157 (1970); see also Anderson, 477 U.S. at 255 (all justifiable inferences must be drawn in the non-moving party's favor). However, "mere conclusions and unsupported factual allegations are legally insufficient to defeat a summary judgment motion." Ellis v. England, 432 F.3d 1321, 1326 (11th Cir. 2005) (per curiam) (citing Bald Mountain Park, Ltd. v. Oliver, 863 F.2d 1560, 1563 (11th Cir. 1989)). Furthermore, "[a] mere scintilla' of evidence supporting the opposing party's position will not suffice; there must be enough of a showing that the jury could reasonably find for that party." Walker v. Darby, 911 F.2d 1573, 1577 (11th Cir. 1990) (citing Anderson, 477 U.S. at 252).


Office Depot is a retail provider of office products and services. See doc. 28-3 at 65. Carroll, an African-American who suffers from a vision impairment that renders him legally blind, joined Office Depot in 1993 as a part-time stocker, and worked for Office Depot until his termination on January 18, 2012. Doc. 28-2 at 3. Carroll became a full-time employee in 1999, earned a promotion to department manager six years later in 2005, and ultimately hoped to become an assistant manager. Id. at 4, 18, 32. Between 2005 and 2010, Carroll asked Office Depot to consider him for two assistant manager positions, but both times the company selected other candidates, one of whom was a Caucasian male with no disability. Id. at 6, 15-16. Because Carroll believed that discriminatory animus motivated the selection decisions, [2] he filed a charge of discrimination with the Equal Employment Opportunity Commission ("EEOC") on October 25, 2010 alleging race and disability discrimination, and a lawsuit on August 24, 2011.[3] Docs. 35-1 at 2; 28-21 at 4-15.

In the meantime, Carroll continued working as a technology department manager. In April 2011, shortly before Carroll entered a twelve week period of family leave for the birth of his child, Office Depot hired a new store manager, Rodney Williams, who ultimately recommended Carroll's termination on January 18, 2012 due to performance and insubordination issues (which the court will describe more fully below). Docs. 28-2 at 21; 28-12 at 28, 68. The events that transpired once Williams became store manager culminated in Carroll filing this present action. The essence of Carroll's claim is that when he returned from family leave, Williams began "nit-picking" Carroll's performance and "setting Carroll up to fail... because of his race and disability." See doc. 37 at 44. As detailed below, Carroll describes certain events that he believes demonstrate Williams's discriminatory intent, and maintains that the disciplinary actions that Williams initiated and that ultimately led to Carroll's discharge were unfair and discriminatory.

A. Discriminatory intent

On April 12, 2011, just a few days after working with Carroll, Williams filled out a Manager's Record of Discussion form ("MRD") in which he summarized two incidences that day where Carroll mistakenly sold the wrong product to a customer and misquoted the price of a product to another customer. Doc. 35-18 at 3. In the MRD, Williams noted that Carroll "has a habit of holding everything he reads very close to his eyes" and that "both issues should have been avoided by thoroughly reading the labels" on the products. Id. While a manager typically completes an MRD after a verbal discussion with an employee about work performance to document the conversation, see doc. 28-12 at 16, Williams "did not confront" Carroll because he wanted to wait to speak with someone in higher management to "see if [they] were already aware of the disability, " doc. 35-18 at 3. Carroll believes that Williams's mention of his vision impairment in this MRD demonstrates discriminatory animus. Doc. 37 at 43.

When Carroll returned from medical leave in July 2011, Carroll repeatedly had encounters with Williams which Carroll believes demonstrate discriminatory intent. For example, Williams transferred Carroll laterally with no loss in pay from the technology department to the supplies department. Doc. 28-2 at 5. Carroll viewed the transfer as a less desirable assignment because he preferred the technology department. Id. According to Williams, he transferred Carroll because he believed Carroll's tenure with the company "made him flexible" and "capable of [managing]... any department, " whereas Carroll's replacement in the technology department, Adam Price, was "brand new" and more comfortable with technology sales. Doc. 28-12 at 34. Carroll disagrees and contends that Price actually had very little technology experience, and that Williams's claim that Price was "more comfortable" with technology is therefore suspect. See doc. 37 at 44. Carroll believes instead that Office Depot hired Price because they wanted "to have somebody in place... when they... [got] rid of [Carroll]." Doc. 28-2 at 6.

Additionally, Carroll describes that Williams began assigning Carroll to more difficult overnight shifts, which kept Carroll from seeing his family, [4] and that Williams would "watch" him in a way that Carroll believed "singled" him out and made him feel "picked on." Doc. 28-2 at 10, 34. Carroll recounts one particular instance that he described as "just ridiculous" and that he "would probably never forget": During a night shift assignment, Williams told Carroll that he had "missed something" while "straightening the store." Id. at 34. Apparently, Williams took a photo of the item-a "little piece of cellophane, probably half an inch square round"-printed the image out, and drew a red circle around the cellophane to show Carroll. Id. Carroll and his coworker looked for the cellophane and could only see it when Carroll "literally got down on [his] hands" and ran his hands across the floor. Id. Carroll also describes another incident where Williams had a "little smirk on his face" when he handed Carroll a document and asked him to read it, stating "I know it's small, it's hard for you to see." Id. at 19.

B. Disciplinary actions

Carroll also maintains that Williams subjected him to a series of unfair disciplinary actions related to "new" performance standards without offering proper training or counseling. See doc. 37 at 45. These disciplinary actions occurred on July 15, 2011, August 1, 2011, August 15, 2011, August 16, 2011, and August 17, 2011, when Williams spoke with Carroll and completed MRDs regarding Carroll's failure to follow company procedures for "working the store stock balancing reports" and for failing to close the store properly by leaving products out and leaving trash in the store aisles. Doc. 28-13 at 14-24. Based on these infractions, on September 1, 2011, Williams initiated a formal disciplinary "write up, " i.e., a PIP, which summarized the issues that Williams observed related to the stock balancing reports and required that Carroll follow the proper procedures or risk "further disciplinary action, up to and including termination of employment." Doc. 35-5 at 2. As part of the PIP, Williams required Carroll to submit an "action plan" by September 5, 2011 identifying the steps Carroll would take toward improving his performance.[5] Id. Carroll admittedly failed to do so by the deadline and instead, one month later and after two discussions with Williams about the action plan, Carroll wrote a letter to Williams and Human Resources acknowledging that the "write [up] stated that [he] should do an action plan" but asserting, "I do not feel that I was wrong due to the way I was trained and because of these actions toward me. I feel that because I spoke with the U.S. Department of Labor[6] and my lawsuit against Office Depot that I am being retaliated against." Doc. 35-6 at 2; 35-28 at 2. In response, by letter dated on October 28, 2011, Williams informed Williams to submit an action plan within three days or risk "further disciplinary action, up to and including termination." Doc. 28-13 at 43.[7]

Two days after the deadline, Carroll submitted a letter which he titled, "Action Plan, " that Williams apparently found unsatisfactory because, rather than outlining "the appropriate steps [Carroll would] take to improve the performance deficiencies noted in the PIP, " doc. 28-13 at 47, Carroll admitted to the actions included in the PIP but stated that he did his job according to the way he was taught, and that "if there is a new procedure please train me or instruct me on the new procedure, " doc. 35-7 at 2. As a result, on November 18, 2011, Williams devised an action plan on Carroll's behalf and required that Carroll follow "the steps necessary to improve" outlined in the action plan and to "complete a list of areas in which training is needed." Doc. 28-13 at 47-48.

Carroll admittedly failed to comply with Williams's action plan because he "didn't feel that [he] had done anything wrong... so why do an action plan, " and because he believed that at least one task was "basically undoable" due to Williams setting a deadline during "Christmastime, which is a busy [time of] year for retail." Doc. 28-2 at 27-28. Carroll also points out that the action plan included performance issues that Williams failed to identify in the PIP relating to Carroll's time management skills and failure to complete certain assigned tasks. Id. at 27. Moreover, despite his belief that Williams should train him on the "new" procedures, Carroll did not comply with the action plan mandate to "complete a list of areas in which training is required, " doc. 28-13 at 47-48, because Carroll "[didn't] know what [areas]... he lacked [training] on, " doc. 28-2 at 28. Subsequently, Williams recommended to the human resources department (specifically Latonya Rampa and Bruce Hauberg) that Office Depot terminate Carroll. Based on the information Williams provided, Rampa and Hauberg discharged Carroll on January 18, 2012. Docs. 28-10 at 21; 28-12 at 68.


Office Depot contends that Carroll cannot establish a prima facie case of discrimination, or, alternatively, that Office Depot's proffered reason for discharging Carroll was pretextual. The prima facie case argument is based on Carroll's failure to identify "a similarly situated individual who [Office Depot] treated more favorably" than Carroll. Doc. 29 at 23. Office Depot is correct that, generally, when a plaintiff attempts to prove a discrimination claim by circumstantial evidence, he must satisfy the McDonnell Douglas framework by showing that (1) he belongs to a protected group, (2) he was subjected to adverse job action, (3) his employer treated similarly situated employees outside his classification more favorably, and (4) he was qualified to do the job. Holifield v. Reno, 115 F.3d 1555, 1562 (11th Cir. 1997) (citing McDonnell Douglas Corp. v. Green, 411 U.S. 792, 802-04 (1973)). The only issue here is third element-i.e., whether Carroll's failure to identify a comparator employee "involved in or accused of the same or similar conduct" as Carroll but who Office Depot treated in a more favorable way, see id., [8] dooms Carroll's discrimination claims, or whether, as Carroll contends, he can survive Office Depot's motion even without identifying a comparator. Indeed, as Carroll points out, this Circuit has held that "establishing the elements of the McDonnell Douglas framework is not, and never was intended to be, the sine qua non for a plaintiff to survive a summary judgment motion in an employment discrimination case... [and] the plaintiff's failure to produce a comparator does not necessarily doom the plaintiff's case." Smith v. Lockheed-Martin Corp., 644 F.3d 1321, 1328 (11th Cir. 2011). Rather, "where the plaintiff presents circumstantial evidence that creates a triable issue concerning the employer's discriminatory intent-the essential element of a claim for discrimination-the plaintiff will always survive summary judgment." Jones v. Water Works Bd. of the City of Birmingham, No. 2:10-CV-1323-AKK, 2012 WL 2856651, at *10 (N.D. Ala. July 5, 2012) (citing Lockheed-Martin, 644 F.3d at 1328) (internal quotation marks omitted).

In attempting to demonstrate such a "convincing mosaic of circumstantial evidence, " Carroll maintains that "the totality of the circumstances shows sufficient circumstantial evidence from which a jury could infer [Office Depot] displayed a racially [and disability based] discriminatory animus toward [Carroll]." Doc. 37 at 41-42. Specifically, Carroll maintains that a jury could infer discrimination because (a) "a manager who was seeking to enforce new standards would make the standards clear and provide training to employees who were subject to them, which Williams did not do, " id. at 45, and (b) Williams's actions toward Carroll demonstrate pretext for discrimination, id. at 41-48. The court addresses each contention in turn.

A. Lack of training as an alleged "convincing mosaic of circumstantial evidence"

As this court stated in Jones, "a triable issue of fact exists if the record, viewed in the light most favorable to the plaintiff, presents a convincing mosaic of circumstantial evidence that would allow a jury to infer intentional discrimination." Jones, 2012 WL 2856651, at *10 (citation and internal quotation marks omitted). In attempting to demonstrate such a "convincing mosaic of circumstantial evidence, " Carroll maintains that "a jury could determine that a manager who was seeking to enforce new standards would make the standards clear and provide training to employees who were subject to them, which Williams did not do.... Yet, [Carroll] was disciplined.... [T]his is all evidence that Williams was setting Carroll up to fail because of his race and disability." Doc. 37 at 45. Carroll's reliance on Jones misses the mark because, rather than establishing the necessary convincing mosaic from which a jury could infer discrimination, the evidence that Carroll relies on, at best, establishes that Office Depot acted unfairly by discharging Carroll despite Williams's failure to properly counsel or train Carroll regarding the "new standards" which Williams purportedly implemented and which Carroll admittedly failed to follow. See id. However, anti-discrimination laws do not prohibit employers from treating employees unfairly. See Alvarez v. Royal Atl. Developers, Inc., 610 F.3d 1253, 1267 (11th Cir. 2010) (employee's "burden is to show not just that [the employer's] proffered reasons for firing her were ill-founded but that unlawful discrimination was the true reason") (citation omitted); Nix v. WLCY Radio/Rahall Commc'ns, 738 F.2d 1181, 1187 (11th Cir. 1984) (noting that an employer's "stated legitimate reason... does not have to be a reason that the judge or jurors would act on or approve" and concluding that employer's reason was not based on discriminatory animus even though the reason "might seem unfair... to the outside observer") (citation omitted). In that respect, even accepting that Williams implemented "new standards" (although no record evidence supports this assertion), evidence that an employer did not adequately train an employee is not the sort of conduct that demonstrates the convincing mosaic for a jury to infer that race or disability animus motivated the decision to discharge that employee.

B. Alleged pretextual reasons for discharge

As further evidence of the convincing mosaic, Carroll argues that Office Depot's proffered reason for his discharge is pretextual. Doc. 37 at 47. See also Jones, 2012 WL 2856651, at *10 (citing Evans v. McClain of Ga., Inc., 131 F.3d 957, 963 (11th Cir.1997)) (finding jury could infer discriminatory intent where the employer's human resources records "painted two distinct pictures" based on the record as to the reason for plaintiff's termination, suggesting that employer's proffered reason was pretextual). Basically, Carroll takes issue with Office Depot's claim that it discharged Carroll for the performance issues summarized in the September 1, 2011 PIP and corresponding action plan, and asks this court to infer that "Williams fabricated the alleged performance deficiencies against Carroll" for the following reasons: (1) Williams mentioned Carroll's disability in the April 12, 2011 MRD for reasons "unrelated to the underlying MRD"; (2) Williams "transferred and demoted" Carroll to the technology department; (3) the MRDs were in written form and Carroll never saw them or knew about them; and (4) the supplies department was "in a state of disarray, " and Williams transferring Carroll to supplies and then "nit-picking his performance" was Williams's way of "setting Carroll up to fail." Doc. 37 at 43-45. The court addresses these contentions sequentially below, and as explained below, declines to make the inference Carroll requests because the facts belie Carroll's contentions.

First, the contention that Williams mentioned Carroll's disability in the April 2011 MRD for reasons "unrelated to the underlying MRD" is inconsistent with the text of the MRD itself, which includes Williams's observation that the incidences-Carroll misquoting the price of a product to a customer and selling the wrong product to another customer-"should have been avoided by thoroughly reading the labels, " as well as Williams's opinion that Carroll's error may have been due to Carroll's vision impairment based on several employees telling Williams that Carroll was legally blind. However, Williams pointed out that he had no knowledge of the accuracy of the reports, and that he was "wait[ing] until he could partner with [Rampa]... to see... if she [was] aware of a disability." Doc. 35-19 at 3. Second, notwithstanding Carroll's "preference" for the technology department, it is undisputed that Carroll was not "demoted" to supplies department manager. In fact, Carroll admitted that the reassignment was a lateral move with the same compensation and status. See doc. 28-2 at 5. Third, while Carroll may not have seen the actual MRDs at issue in paper form, this fact does not establish pretext because the primary purpose of an MRD is to document a verbal discussion a manager had with an employee, and the employee typically does not see the MRD. See doc. 28-12 at 16. Moreover, Carroll admitted to the various performance deficiencies included in the September 1, 2011 PIP, which summarized some of the information in the MRDs. See doc. 28-2 at 82, 86. In other words, Carroll has failed to establish that the failure to see the MRDs impacted him adversely.

Finally, it is clear to the court that the crux of Carroll's discrimination claim is based on his belief that he performed his work exceptionally. Indeed, the court has no doubt that Carroll did his job according to "the way [he] was taught, " and that he did so successfully under prior managers. See id. at 86. Carroll's beliefs, however, are irrelevant on the pretext inquiry. As the Eleventh Circuit aptly put it:

[T]he fact [an employee] thinks more highly of [his] performance than [his] employer does is beside the point. The inquiry into pretext centers on the employer's beliefs, not the employee's beliefs and, to be blunt about it, not on reality as it exists outside of the decision maker's head... The question is whether [his] employers were dissatisfied with [him] for these or other non-discriminatory reasons, even if mistakenly or unfairly so, or instead merely used those complaints... as cover for discriminat[ion].

Alvarez, 610 F.3d at 1266. Relevant here, Carroll admittedly failed to do his job according to his then-manager Williams's standards, or comply with the action plan through which Williams explained his expectations and offered training. See id. at 27-28. While Carroll genuinely believes that Williams "set him up" to fail by sending him to a department that was in disarray, unfortunately for Carroll, there is nothing in the record to support his contention that race or disability animus motivated the transfer, or any of the actions Williams initiated.[9] See id; see also Nix, 738 F.2d at 1187.

Contrary to Carroll's contentions, this case simply does not fit into the parameters outlined by the Lockheed-Martin court to excuse the failure to identify a similarly situated employee. See Lockheed-Martin, 644 F.3d at 1328. Ultimately, while Carroll is correct that the court must draw all reasonable inferences in his favor, see Moton v. Cowart, 631 F.3d 1337, 1341 (11th Cir. 2011), the court cannot ignore the undisputed record evidence here that Carroll failed to meet several requirements related to the PIP, including multiple deadlines for submitting an action plan-which alone is grounds for termination under Office Depot's policies, see doc. 28-4 at 93, 96.[10] Moreover, even when a plaintiff makes a prima facie case, to survive summary judgment, the plaintiff must present "sufficient evidence for a reasonable jury to find that the employer's asserted non-discriminatory reason was not the actual reason and that the employer intentionally discriminated against [him]." Brady v. Office of Sergeant at Arms, 520 F.3d 490, 494 (D.C. Cir. 2008) (citing U.S. Postal Serv. Bd. of Governors v. Aikens, 460 U.S. 711, 715 (1983)). Based on a careful review of the record, which from a discrimination standpoint, contains no evidence of "weaknesses, implausibilities, inconsistencies, incoherencies, or contradictions" in Office Depot's articulated reason for discharging Carroll, [11] the court concludes that Carroll has not established "the pretextual nature-i.e., potential falsity-of each proffered justification for [his] discharge." Alvarez, 610 F.3d at 1265; Jones, 2012 WL 2856651, at *10. Therefore, Carroll's failure to identify a comparator employee dooms Carroll's prima facie case of discriminatory discharge, and the court will accordingly grant summary judgment on Carroll's discrimination claims. See Jones, 2012 WL 2856651, at *10.


For the reasons stated above, Office Depot's motion for summary judgment is due to be granted with respect to the discrimination claims and denied with respect to the retaliation claims. The court will enter a separate order consistent with this opinion.

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